How to Delete Up Account.
Hi, you are on this platform simply because you want to know how to delete, close, terminate, and even manage your Up account.
If that is true, then you are on the right platform.
We are simply going to guide you on how to close your account. So whatever be the reason you want to close your account is not our business. But our major concern is to guide you on how to delete, close, or even manage your account.
Meanwhile, Up is a digital bank designed to help you organize your money and simplify your life.
How to manage or cancel your Up — Easy Money subscriptions
Subscriptions and trials entered into via the iOS app or the Google Playstore are managed by iTunes and Google Playstore directly, which is why the website (app) cannot process those cancellations or refunds.
So to cancel your subscription/paid memberships on Google Play Store, please check out here.
NOTE: If you have a subscription with an app and the app gets removed from Google Play, your future subscription will be canceled. Your past subscriptions will not be refunded.
So when you cancel a subscription you’ll still be able to use your subscription for the time you’ve already paid.
Follow these steps below to cancel Up — Easy Money subscription on the Google Play app (Android device):
Step 1. On your Android phone or tablet, open the Google Play Store .
Step 2. Check if you’re signed in to the correct Google Account.
Step 3. Tap Menu. Subscriptions.
Step 4. Select the subscription you want to cancel.
Step 5. And finally, tap Cancel subscription.
Follow these steps below cancel Up — Easy Money subscription on your iPhone, iPad, or iPod Touch (unsubscribe):
Step 1. Open the Settings app.
Step 2. Tap your name.
Step 3. Tap Subscriptions. (If you don’t see “Subscriptions”, tap “iTunes and App Store” instead. Tap your Apple ID, then Show Apple ID, sign in, scroll down to Subscriptions and tap Subscriptions.)
Step 4. Tap the subscription you want to manage. Do not see the subscription you are looking for?
Step 5. Tap Unsubscribe. If you don’t see the Unsubscribe option, the subscription has already been canceled and will not be renewed.
Follow these steps below to cancel your Up — Easy Money subscriptions on a Mac computer:
Step 1. Simply open the Mac App Store, then click on your name at the bottom of the sidebar.
Step 2. Click on the “View Information” tab at the top of the window and sign in if asked to do so.
Step 3. Now, scroll down on the next page shown to you until you see the “Subscriptions” tab then click on “Manage”.
Step 4. And finally, click “Edit” beside the
Up — Easy Money app and then click on “Cancel Subscription”.
Follow these steps below to cancel your Up — Easy Money subscriptions on Paypal:
Step 1. You will be required to log into your account on PayPal at www.paypal.com.
Step 2. Click on the settings tab which is beside the logout option.
Step 3. Click on “Payments” from the menu provided to you and click on “Manage Automatic Payments” in the Automatic Payments dashboard.
Step 4. Now, you’ll be shown a series of merchants’ agreement you’ve transacted before. Click on “
Up — Easy Money” to cancel.
Step 5. You will be shown a confirmation page. Click on the “Cancel Automatic Payments” tab to affirm that you want to stop making payments to
Up — Easy Money.
Step 6. And finally, click “Done” on the verification page to complete the unsubscription.
How to Delete Up Account
You may submit a verifiable request for them to delete any personal information they have collected about you. Please note that this is subject to certain exceptions.
Once they receive and confirm your verifiable request, they will delete your personal information from their records, unless an exception applies.
However, if they are not able to verify your identity, they will turn down your request to delete it. They may also turn down your deletion request if retaining the information is necessary for them or their service provider(s)…
Follow these steps below to delete your account via email:
Step 1. Log into your Email Account that is linked to the account you want to delete.
Step 2. Compose an email requesting account deletion, with your honest reason.
NOTE: You must state your account information on the body of your message.
Step 3. Now, in the Subject section type “REQUEST TO DELETE MY ACCOUNT”
Step 4. And finally, send the email to support@up.com.au.
Here is a SAMPLE on how to write such an email.
See also their alternative email address “privacy@up.com.au” that you can submit your data/account deletion request.
Similarly, if you have concerns or wish to make a complaint regarding the handling of your personal information by them, you can chat to them via the “Talk to Us” section of their official mobile app, or call them on 1300 002 258.
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